Returns & Exchanges
We want you to love your scent, but if it is not the perfect match, you can return your unopened, vegan fragrance within 30 days of purchase. As a British-made brand, we ensure a seamless and sustainable return process for all our UK customers.
Initiate Your Request
Contact our support team with your order number and reason for return to receive your pre-paid eco-friendly shipping label.
Secure the Fragrance
Ensure the perfume bottle is in its original, sealed packaging and securely place it in the original shipping box to prevent transit damage.
Drop Off Locally
Take your package to any designated UK Post Office or drop-off point using the provided digital QR code or printed label.
Quality Inspection & Refund
Once our workshop receives and inspects the item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing